Global Provisioning Services Engineer

Global Provisioning Services Engineer

Basingstoke

NewVoiceMedia is a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations. Through our world-class ContactWorld solutions, NewVoiceMedia enables our 700+ customers to take everything they know about their customers in Salesforce or other CRM and bring that to every prospect/customer conversation, driving improved engagement, relationships and loyalty.

We are experiencing double-digit growth in every region around the world, and we are looking for great candidates that want to bring their drive and enthusiasm to the table, be part of an explosive growth company, learn a ton, and have fun with a great team. Hence, we are looking to build out our Global Provisioning Services team, based in our HQ in Basingstoke.

YOUR ROLE

Reporting to the Global Head of Provisioning Services, you would be part of a Technology team that provides all types of provisioning services to our customers, that stretches around the world via our 3rd party suppliers and operational nodes in four continents. The role consists of Project Work, Business as Usual and Incident Management.

YOUR MAIN RESPONSIBILITIES

  • To perform provisioning and when required, and support activities for our customers.
  • To take part in testing and design activities as required.
  • To process and implement new customer orders from the Sales team and customers directly.

THE SKILLS YOU’LL NEED TO DO THIS JOB WELL:

  • Strong analytical and decision-making skills that can be applied in a fast-moving environment
  • Excellent written and verbal communication skills
  • Client-focused, with an enthusiastic and proactive nature
  • Experience of working within a contact center/telecommunications environment at an operational level
  • Good working knowledge of NGNs and geographic numbers, globally
  • Basic knowledge of Windows Operating Systems

THE CHARACTER TRAITS WE’RE LOOKING FOR:

  • Self-motivated and driven
  • Detail orientated
  • Technical mindset
  • Highly adaptable
  • Enjoy working in a fast-paced environment
  • Able to work collaboratively within different teams and with differing levels of seniority
  • Passionate about delivering excellence
  • Self-starting and able to self-manage

WE WILL OFFER YOU:

  • Friendly, fast paced environment with exceptional opportunities to progress within the company
  • Highly competitive package including a range of benefits
  • Free morning barista coffee, free snacks and refreshments all day
  • 25 Days annual leave plus bank holidays
  • 2 days per year volunteer days of your choosing
  • Non-contributory pension plan of 5% with Standard Life
  • Private Medical Insurance with Cigna, plus more Life benefits
  • Defined bonus scheme