Senior Voice Engineer

Senior Voice Engineer

Basingstoke

WHY NVM?

People don’t want companies to disrupt, they want companies to help. At NewVoiceMedia, we help businesses help people, one conversation at a time. We do that in technology environments where our people can express themselves, collaborate, problem-solve and create. We work in small teams, we thrive on innovation, we have a constant thirst for emerging tech and new learning opportunities. Plus, we have the tightest integration with Salesforce, the world’s #1 CRM. Many vendors claim complete Salesforce integration, but no one delivers it quite as well as we do.

THE ROLE

To play a lead role in progressing projects, business as usual work and driving efficiencies supporting our global Cloud Contact Centre service. Based in Basingstoke you will be part of a talented Technology department who maintain the core voice infrastructure. 

  • Contribute to the development and improvement of voice network and its architecture 
  • Work with other development and operations teams on improving our service and adding new functionality 
  • Streamline and automate where possible
  • Demonstrate strong analytical skills to problem solve and troubleshoot
  • Provide support and mentor your colleagues
  • Maintain high standards of quality at all times.

THE PERSON

To be part of the NewVoiceMedia team you need a desire to collaborate, to keep on learning and the discipline to deliver nothing short of excellence. We are looking for someone who demonstrates:

  • Detailed knowledge of SIP, RTP and other VoIP related protocols and concepts or willingness to learn these to advanced level 
  • Good TCP/IP skills
  • Knowledge of cloud computing (Amazon AWS services)
  • The concept of infrastructure as a code is not foreign to you
  • You are familiar with automation tools such as chef, terraform or would be keen to learn 
  • You are not afraid of coding in python or\and have used other languages in the past 
  • The idea of learning docker, vagrant, microservices or querying APIs sound appealing to you 
  • Good knowledge of Linux  
  • Familiarity with Jenkins, GIT, Jira
  • You have worked or heard about Agile environment
  • You have analytical mindset and pragmatic approach
  • You want to continuously develop your skills
  • You want your team to be successful and you like sharing your knowledge with others 

THE CHARACTER TRAITS WE’RE LOOKING FOR

  • Self-motivated and driven
  • Detail orientated
  • Enjoy working in a fast-paced environment
  • Able to work collaboratively within different teams and with differing levels of seniority 
  • Passionate about delivering excellence  
  • Self-starting and able to self-manage

WE WILL OFFER YOU

  • Friendly, fast paced environment with exceptional opportunities to progress within the company 
  • Highly competitive package including a range of benefits
  • Free morning barit coffee, free snacks and refreshments all day
  • 25 Days annual leave plus bank holidays
  • 2 days per year volunteer days of your choosing
  • Non-contributory pension plan of 5% with Standard Life
  • Private Medical Insurance with Cigna, plus more Life benefits
  • Defined bonus scheme