Billing Operations Support Analyst

Billing Operations Support Analyst




NewVoiceMedia’s award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six continents, NewVoiceMedia is relentlessly committed to driving innovation and continuing its rapid international expansion while helping its customer base drive transformation in their businesses. We are looking for ambitious, passionate, innovative people to join our fast-growing team and help us achieve our goals. We offer an exciting career path, excellent and ongoing career development and a highly competitive compensation package – including a range of benefits.



Reporting to the Revenue & Collections Controller, the Billing Operations Support Analyst will join the Billing Operations Team and perform the day-to-day operational support duties on the Billing Platform. These will range from ensuring Call Data Records are processed, loading of provisioning information, generation of Invoices and investigation of Production Incidents assigned to the Billing Platform and working with the Technology Team.


  • Ensuring accurate and timely billing operations in accordance with Finance Team monthly timetables
  • Working with the wider Revenue and Finance Team to develop enhanced systems knowledge, and ensuring best practice for use and system enhancements
  • Working with the wider Revenue and Finance Team to wherever possible enhance effectiveness and efficiency of billing operations 



  • Good general standard of education including GCSE Maths, English and 3 others (or international equivalent)
  • Basic Knowledge of SQL 
  • MS Office, especially Excel
  • Strong verbal and written communication skills
  • Problem solver
  • Self-motivated and driven
  • Detail orientated
  • Enjoy working in a fast-paced environment
  • Able to work collaboratively within different teams and with differing levels of seniority
  • Passionate about delivering excellence
  • Self-starting and able to self-manage 



Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus: 

  • An encouraging, fast paced environment where you can learn and develop
  • On-going training
  • Opportunities to join hackathons, ‘Lunch & Learn’ sessions and training courses
  • A defined bonus scheme
  • Paid volunteer days
  • More company benefits